What to do if your Yandex Mail account is blocked?

Possible problems with your Yandex account

1. Problem: I don’t remember the password
   
   Solution to problem: If you don’t remember your account password, then first you need to try to recover it yourself. To do this, open this page password recovery and follow the steps indicated there.
   
   This is the password recovery page. Provided you have a linked phone number in your account, you will be able to recover your account via SMS message.
   
   You can also use your mailbox (alternative) to recover your password; to do this, enter it in the field on the page and follow the instructions. It is also possible to recover your password using the secret question-answer that you specified during registration.




2. Problem: I don’t remember the answer to the security question
   
   Solution to problem: If you cannot remember the answer to your account security question yourself, the Yandex system can help you with this. To do this, open password hint page.
   
   To change the current answer, you need to enter the correct answer in the field Former answer. Sometimes it happens that you enter the answer in capital letters, to do this, press the CAPS LOCK key to change the keyboard layout and try again.
   
   If errors continue, please contact the administration using the link password recovery via contact form.




3. Problem: I remember my username and password, but I can’t log into my account
   
   Solution to problem: Open the account settings page and enter your account login and password. Make sure that the password in the required language is entered in the password form.We recommend that you type the password in a text file and copy it carefully into the form - it will be easier and faster, so you won’t make a mistake.
   
   If there are errors, try deleting the old password and set a new one on this page.




4. Problem: Other problems with logging into Yandex
   
   Solution to problem: Make sure the password is correct - the password must be entered in the desired keyboard layout (Russian or English letters), as well as in small or large letters (Caps Lock key). Check if there are any spaces before the first character of the password - sometimes it happens that the browser itself puts it there.
   
   If Yandex writes you an error - “A user with this login does not exist,” then be sure to check whether your login is written correctly. Sometimes it happens that you put the Russian letter “a” instead of the English “a”, try writing down your login in a text document, and then copy into the login field. Any user login can contain only numbers and English letters, plus some special characters (dots, dashes).
   
   Please note that you can only log in to Yandex through Yandex mail. Authorization through other mailboxes will not work. If you see the message “Your login is blocked!”, it means your account is blocked, you should wait 20-30 minutes and try again.
   
   If you see the error "Cookies Error", then perhaps you are using an anonymous browser tab (accidentally pressed Ctrl + N). In this type of tab, the browser does not keep history and does not allow the browser system files to record service information (cookies).
   
   Try logging in through a different browser. Sometimes installing a new browser helps (for example Google Chrome, Opera). You can read more about Cookies on page problems with Cookies.
   
   If these tips above did not help you, then go here and restore access
   
   Please note that independent (automatic) password recovery is much faster. A response from the support service may take from 1 to 7 days.




5. Problem: I don’t remember the payment password for Ya.Money
   
   Solution to problem: You can restore it yourself using instructions from Yandex Money




6. Problem: Yandex asks you to enter characters from the image
   
   Solution to problem: Yandex asks you to enter a captcha (picture) with special characters if it considers you a robot.This could happen for a variety of reasons, usually related to your IP address or suspicious activity.
   
   Sometimes the captcha can appear several dozen times. The solution is simple - change the IP address and restart the browser. The problem will disappear.




7. Problem: "OCSP response is not yet valid" error in Firefox or Opera browser
   
   Solution to problem: You need to check your time on your computer (in Windows - lower right corner, on Mac OS - upper right corner). Check that the lag is no more than 5 minutes from the current time. The current time can be viewed on the website https://time100.ru/




8. Problem: Problems with phone number
   
   Solution to problem: An example of the phone format can be seen just below in the picture
   
   
   
   Any SMS codes are valid for 10 days, that is, there is no need to request codes every 5 minutes, this makes no sense. It’s easier to wait for 1 message.
   
   You should also make sure that the code is entered in the correct country format, for example for Russia and Kazakhstan +7, for Ukraine +380, for Belarus +375.
   
   If messages do not arrive to your number within 1 day, then your operator is not included in the list of those supported by Yandex and recovery is possible only through additional mail registered in the account. If there is none, only manual account recovery by administrators.
   
   If you receive a message that someone has taken possession of your number, you should change the password for your account. Even if you change your main phone number to someone else’s, you will have 30 days to cancel the operation. For example, your account was hacked and your phone number was changed , you simply cancel the operation and change the password to a new one, it’s simple! No one will take over your account.




9. Problem: I don’t remember my login or email address
   
   Solution to problem: Try opening any of the browsers and go to page https://mail.yandex.ru and look at it in the login field. Sometimes it happens that the browser remembers it and writes it there , you can open this page in different browsers. You could be using different browsers in your mail.
   
   If you know the phone number, last name and first name of the owner, you can find out the account login on login recovery page. If your login is not in the list, you can request it via SMS to your number, just enter it on the page above and you will receive a code, enter it on the page and you will see the true account login.
   
   If this does not help, then Yandex technical support can suggest a login.To do this, select the desired option and click on the link to contact the administration and follow the instructions:
   
   I know the Yandex Money wallet number
   
   I have a website in Yandex Metrica
   
   I have an advertising company in Yandex Direct




10. Problem: I can’t delete my account
    
    Solution to problem: To completely delete an account, you need to click on the button Delete account, the button is located here. Please note that a new account with the same login will be possible create in 180 days (about 6 months).

1.Write information as you remember it, no need to write fictitious things.Explain yourself in a simple way.
2.Fill in the information from your PC (administrators will check where the letter was sent from)
3. Be online via your Internet connection (administrators look at which Internet provider you sent the request from)
4.You will need to attach a passport photo of your face (see example below)

Why does Yandex block mailboxes?

Yandex can sometimes block mail due to the fact that it has not been used for a long time. Basically, this can be solved in 5 minutes, just log into your mailbox and click “unblock”.

The main reason for blocking or freezing an account is, of course, sending spam.In this case, unblocking your Yandex account will be impossible

How to prevent your account from being blocked?

To avoid the problem of blocked Yandex mail and other services, you must follow simple rules.

• Create a complex password that is difficult to guess (use numbers and letters).
• Don't tell anyone your password (even technical support, they never ask for it)
• Do not follow strange links from your email, as your password may be stolen
• Enable two-factor authentication (SMS passwords), it’s very secure!

Thanks to all the above recommendations, it will be much easier for you to unblock your Yandex account if it is blocked.

If you want to buy a ready-made Yandex account for work, you can do this by clicking the button below and selecting the type you need.

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