What to do if your Yandex Mail account is blocked?

possible problems with Yandex account

1. Problem: I don’t remember the password

   Solution of the problem: if you do not remember your password from the account, then you need to try to restore it yourself. Open this pagepassword restorationand take the steps indicated there.

   This is a password restoration page. Starting the attached phone number in the account - you will have the opportunity to restore the account through the SMS message.

   also to restore password you can use the mailbox (alternative), for this, enter it in the field on the page and follow the instructions.
   
   It is also possible to restore the password using a secret question that you indicated during registration.

2. Problem: I don’t remember the answer to the control question

   Solution of the problem: If you cannot independently remember the answer to the control question of your account, the Yandex system can help you with this. Open thispassword hint.

   to change the current response, you need to conduct the correct answer in the fieldthe previous answer. It happens that you enter the answer in capital letters, for this, click the Caps Lock key to change the keyboard layout and try again.

   If the errors continue, then contact the administration at the linkpassword restoring through the form of communication.

3. Problem: I remember my username and password, but I can’t enter the account

   Solution of the problem: Open pageaccount settingsand enter the login and password from the account. Like that the password is entered in the desired language.We recommend dial the password in the text file and copy carefully in the form - it will be easier and faster, so you will not be mistaken.

   In case of errors, try to remove the old password andset a new one on this page.

4. Problem: Other problems with the entrance to Yandex

   Solution of the problem: Make sure the password correctly - Password must be entered in the right keyboard laying (Russian or English letters), as well as in small or in large letters (Caps Lock key). Care, if there are no spaces before the first a password symbol - sometimes it happens that the browser puts it there.

   If Yandex writes a mistake for you - "a user with such a login does not exist", then be sure to check if your login is written correctly.
   
   Sometimes it happens that you put the Russian letter "A" instead of English "A", try to record your username in the text document, and then copy in the Login field.
   
   Any user login can contain only numbers, and English letters, plus some special symbols (dots, dash).

   Note that you can log in in Yandex only through Yandex mail. Authorization through other mailboxes is not suitable. If you see the message "Your Login is blocked!", So your account should be blocked for 20-30 minutes and try again.

   If you see the error “Cookies error”, then maybe you are sitting with an anonymous browser tab (accidentally clicked Ctrl +N). In this type of tab, the browser does not lead a story and does not allow the browser’s system files to record official information (cookies).

   Try to enter the other browser. Sometimes the installation of a fresh browser (for example, Google Chrome, Opera) helps. In more detail about cookies, you can read on the pageCookies.

   If these tips did not help you above, then come here andrestore access

   note that independently (automatic) password restoration is much faster. The answer from the support service can take from 1 to 7 days.

5. Problem: I don’t remember the payment password from Y. DENEG

   Solution of the problem: You can restore it yourself usingInstruction from Yandex Money

6. Problem: Yandex asks to introduce symbols from the picture

   Solution of the problem: Yandex asks to introduce captcha (picture) with special symbols if he considered you a robot. This could happen for various reasons, this is usually due to your IP address or suspicious actions.

   sometimes captcha can appear a few ten times.The solution is simple - we change the IP address and reboot the browser. The problem will disappear.

7. Problem: Error “OCSP response is not yet valid” in the Firefox or Operabrowser

   Solution of the problem: you need to check your time on the computer (in Windows - the lower right angle, on the Mac OS - the upper right). Trinch that the lag is no more than 5 minutes from the current time. View on the sitehttps: //time100.ru/

8. Problem: Problems with phone number

   Solution of the problem: an example of a phone format, you can see a little below in the picture

   

   Any SMS codes are valid for 10 days, that is, you do not need to request codes every 5 mine, there is no sense in this. Suppose 1 message.

   should also make sure that the code is entered with the correct format of the country, for example, for Russia and Kazakhstan +7, for Ukraine +380, for Belarus +375.

   If the messages do not come to your number within 1 day, then your operator is not included in the list of Yandex supported by Yandex and recovery is possible only through additional mail prescribed in the account.
   
   If there is no one - only manual restoration of the account by administrators.

   If you received a message that someone has taken possession of your number, you should change the password from the account. Even if you change the main phone number to a stranger, you will have 30 days to cancel the operation.
   
   For example, your account was hacked and changed your phone number, you just cancel the operation and change the password to a new one, everything is simple! No one will take possession of your account.

9. Problem: I don’t remember the login or email address

   Solution of the problem: Try to open any of the browsers and go to pagehttps: //mail.yandex.ru and look in the Login field. Sometimes it happens that the browser memorizes it and writes there, you can open this page in different browsers. You could sit with different browsers in the mail.

   If you know the phone number, last name and name of the owner, you can find out the account login on Login recovery page . If your login will not be on the list, it can be requested using SMS to your number, just enter Its on the page is higher and you will receive the code, enter it on the page and see the true login of the account.

   If this did not help, then the login can tell the technical support of Yandex.To do this, select the desired option and click on the link for communication with the administration and follow the instructions:

   I know the number of the wallet Yandex money

   I have a site in Yandex Metric

   I have an advertising company in Yandex Direct

10. Problem: I can't delete the account

    Solution of the problem: To fully remove the account, you need to click on thebutton,The button is located here. Pay attention that a new account for the same The login can be created in 180 days (approximately 6 months).

• Write the information as you remember, you do not need to write invented things.Explain the simple.
• fill out the information from your PC (the administrators will check where the letter is sent from)
• Be on the Web through your Internet connection (administrators look from which provider-Internet you sent a request)
• you will need to attach a photo of your face in your face (see an example below)

What does Yandex block mailboxes for?

Yandex can sometimes block mail due to the fact that she was not used for a long time.

Mostly this is decided in 5 minutes, just enter our mailbox and click “Unlock”.

The main reason for blocking or freezing of the account is of course a spam newsletter.

In this case unlocking the Yandex account will be impossible

How to prevent blocking your account?

In order not to encounter a problem, blocked mail of Yandex and other services, you need to follow simple rules.

• Come up with a complex password that is difficult to choose (use numbers and letters).
• Do not report to anyone about your password (even technical support, they never ask him)
• do not cross the mail to strange links, so you can steal your password
• Connect two-factor authorization (SMS passwords), this is very reliable!

Благодаря всем вышеуказанным рекомендациям вам будет намного проще разблокировать аккаунт Яндекса в случае его блокировки.

If you want to buy a ready -made Yandex account for work, you can do this by pressing the button below and choosing the type you need.

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Service presentation - how to place an order!